19 annunci per il ruolo di banking - le vaud, vd (recruiting in corso)

Customer Care Representative
YUH —Gland, VD
- 100%
- Inglese
- Capacità di comunicazione
Candidatura rapida
12 giorni
Compliance Officer - Onboarding Private
Swissquote Bank —Gland, VD
- 100%
- Remoto
- Inglese
- Master
- Bachelor
Candidatura rapida
14 giorni
Fraud Analyst Officer
Swissquote —Gland, VD
- 100%
- Inglese
- Competenze analitiche
- Competenze organizzative
Candidatura rapida
Compliance Assistant - Onboarding Private (3 months contract)
Swissquote Bank —Gland, VD
- Inglese
- Master
- Competenze analitiche
Candidatura rapida
Compliance Officer - Investigations
Swissquote Bank —Gland, VD
- 100%
- Capacità di scrittura
- Inglese
- SQL
Candidatura rapida
Internal Controlling Officer
Swissquote Bank —Gland, VD
- 100%
- Parzialmente remoto
- Microsoft Excel
- Inglese
- Master
Candidatura rapida
Compliance Officer - Sanctions
Swissquote Bank —Gland, VD
- 100%
- Microsoft Powerpoint
- Gestionale
- Capacità di scrittura
Candidatura rapida
Compliance Officer - Onboarding Corporate
Swissquote —Gland, VD
- 100%
- Parzialmente remoto
- Capacità di scrittura
- Inglese
- Master
Candidatura rapida
Search & AI Visibility Specialist
Swissquote Bank —Gland, VD
- 100%
- Inglese
- SQL
- Competenze analitiche
Candidatura rapida
11 giorni
Financial Accountant
Swissquote Bank —Gland, VD
- 100%
- Microsoft Excel
- Inglese
- Microsoft Office
Candidatura rapida
3 giorni
Regulatory Reporting Specialist
Swissquote Bank —Gland, VD
- 100%
- Microsoft Excel
- Inglese
- Master
Candidatura rapida
Senior Payroll Specialist
Swissquote Bank —Gland, VD
- 100%
- Competenze analitiche
- Contabilità
- Risorse umane
Candidatura rapida
Design System Specialist
Swissquote Bank —Gland, VD
- 100%
- Inglese
- HTML
Candidatura rapida
1 giorno
Endpoint Engineer
Swissquote Bank —Gland, VD
- 100%
- Microsoft Access
- Gestionale
- Windows
Candidatura rapida
5 giorni
Product Manager Associate - Trading
Swissquote Bank —Gland, VD
- 100%
- Microsoft Excel
- Inglese
- Competenze analitiche
Candidatura rapida
4 giorni
Legal Operations Officer - German Speaker
Swissquote Bank —Gland, VD
- 100%
- Microsoft Excel
- Gestionale
- Inglese
Candidatura rapida
6 giorni
Head Trader eFX Spot – Associate-Director
Swissquote Bank —Gland, VD
- 100%
- Reti informatiche
- Leadership
- Capacità di comunicazione
Candidatura rapida
Product Engineer
Swissquote Bank —Gland, VD
- 100%
- Parzialmente remoto
- Java
- Sviluppo software
- Produzione
Candidatura rapida
Graduate Internship Opportunity - Nyon
SCB —Nyon, VD
- Microsoft Office
- C++
- Reti informatiche
Candidatura rapida

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di banking nella seguente località: le vaud, vd

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Customer Care Representative

YUH -
Gland, VD

Candidatura rapida

Dettagli della posizione

100% | Orario di lavoro: 90-100%
12 giorni fa

Qualifiche

Francese
Inglese
Italiano
Capacità di comunicazione
Tedesco

Descrizione completa della posizione

Company Description

Yuh - The most complete financial app of Switzerland.

Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all.

Join the Yuhniverse

Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience.

You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment.

Job Description

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.

Qualifications

Completed apprenticeship (Federal certificate of Competence)
Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
Fluency in English and French. For this position, Italian proficiency is highly recommended (German is a plus).
A strong interest in financial product and markets, including stocks, ETFs and cryptocurrencies
Excellent communication – verbal and written – skills
Familiarity with office software and phone systems
You are particularly skilled at listening, communicating, showing empathy, and being persuasive
You have a proactive and “can do” attitude
You like working in a team

Additional Information

Please note that Yuh never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.

Candidatura rapida

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banking offerte - le vaud, vd

Customer Care Representative

Compliance Officer - Onboarding Private

Fraud Analyst Officer

Compliance Assistant - Onboarding Private (3 months contract)

Compliance Officer - Investigations

Internal Controlling Officer

Compliance Officer - Sanctions

Compliance Officer - Onboarding Corporate

Search & AI Visibility Specialist

Financial Accountant

Regulatory Reporting Specialist

Senior Payroll Specialist

Design System Specialist

Endpoint Engineer

Product Manager Associate - Trading

Legal Operations Officer - German Speaker

Head Trader eFX Spot – Associate-Director

Product Engineer

Graduate Internship Opportunity - Nyon

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di banking nella seguente località: le vaud, vd

Esplora gli annunci in più località

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