20 annunci per il ruolo di department head - genève, ge (recruiting in corso)

Head of Retail Excellence
Panerai —Meyrin, GE
- 100%
- Gestionale
- Servizio clienti
- Inglese
Head, Spanish Translation Section
World Intellectual Property Organization —Ginevra, GE
- CHF 92’731 - CHF 171’274 all'anno
- Spagnolo
- Gestionale
- Inglese
Internal communications specialist - 9-month temporary contract
PICTET —Ginevra, GE
- Inglese
- Microsoft Office
- Congedo parentale
Capacity and Skills Development Officer
International Telecommunication Union (ITU) —Ginevra, GE
- Da CHF 71’335 all'anno
- Spagnolo
- Gestionale
- Dottorato
User Events Assistant
World Intellectual Property Organization —Ginevra, GE
- CHF 79’603 all'anno
- Spagnolo
- Inglese
- Ricerca
8 ore
Senior Client Support Assistant (three posts)
World Intellectual Property Organization —Ginevra, GE
- CHF 87’183 all'anno
- Spagnolo
- Servizio clienti
- Inglese
7 giorni
Client Advisor (two posts)
World Intellectual Property Organization —Ginevra, GE
- CHF 50’377 - CHF 93’046 all'anno
- Spagnolo
- Servizio clienti
- Inglese
6 giorni
PCT Digital Services Outreach Officer
World Intellectual Property Organization —Ginevra, GE
- CHF 64’121 - CHF 118’431 all'anno
- Spagnolo
- Gestionale
- Inglese
13 giorni
Assistant Client Advisor (three posts)
World Intellectual Property Organization —Ginevra, GE
- CHF 39’401 - CHF 72’774 all'anno
- Spagnolo
- Servizio clienti
- Inglese
7 giorni
Executive Assistant - LE4 - DFAT - Geneva
The Commonwealth Government of Australia —Le Grand-Saconnex, GE
- CHF 95’784 all'anno
- 100%
- Servizio clienti
- Inglese
- Microsoft Office
12 giorni
Executive Assistant, Legal and Governance Department
The Global Fund —Ginevra, GE
- 100%
- Gestionale
- Inglese
- Microsoft Office
13 giorni
Physical Security Officer Intrusion and Surveillance (80-100%)
skyguide —Ginevra, GE
- Inglese
- Microsoft Office
14 giorni
Principal Client Advisor
World Intellectual Property Organization —Ginevra, GE
- CHF 64’121 - CHF 118’431 all'anno
- Spagnolo
- Servizio clienti
- Inglese
6 giorni
Reconciliations specialist (7 months mission)
UNION BANCAIRE PRIVÉE, UBP SA —Ginevra, GE
- 100%
- Microsoft Excel
- Microsoft Office
- Bachelor
14 giorni
Unit Head (Global Health Cluster)
World Health Organization —Ginevra, GE
- Da CHF 103’165 all'anno
- 100%
- Gestionale
- Inglese
- Master
- Congedo parentale
7 giorni
(Senior) HR Business Partner (all genders)
Boston Consulting Group —Ginevra, GE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Gestionale
Account Manager, Intermediaries, Geneva, 100% (f/m/d)
Julius Baer —Ginevra, GE
- 100%
- Inglese
- Microsoft Office
- Capacità di comunicazione
Financial Controller - F1 Financial Regulations
FEDERATION INTERNATIONALE AUTOMOBILE —Ginevra, GE
- Gestionale
- Inglese
- Master
7 giorni
Head of Securities Transfer
UNION BANCAIRE PRIVÉE, UBP SA —Ginevra, GE
- 100%
- Inglese
- Competenze analitiche
- Bachelor
Business Process Manager
PICTET —Ginevra, GE
- Inglese
- Competenze analitiche
- Bachelor
8 ore

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Head of Retail Excellence

Panerai -
Meyrin, GE

Candidati adesso

Dettagli della posizione

100% | Orario di lavoro: 90-100%

Qualifiche

Francese
Gestionale
Servizio clienti
Inglese
Master
Bachelor
Reti informatiche
Italiano
Capacità di comunicazione

Descrizione completa della posizione

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

We are on a mission to elevate our retail performance and cultivate an unyielding culture of excellence across our network. To lead this crucial endeavor, we are seeking a visionary Head of Retail Excellence to join our HQ commercial team.

Your mission

You will be the driving force behind our retail strategies, translating vision into impactful execution on the ground. Your leadership will ensure unparalleled operational excellence, empower our teams through expertly coordinated training, and cultivate extraordinary client experiences by championing best-in-class VIC management.

How will you make an impact?

Strategy & Vision:

Develop and articulate a comprehensive Retail Excellence strategy aligned with the overall commercial objectives and brand vision.
Identify key areas for improvement in retail operations, customer experience, and VIC management.

Process Optimization & Standardization:

Establish and maintain the Retail Excellence framework and associated procedures, ensuring standards, best practices and consistent execution across all network.

Customer Experience Enhancement and focus on our top clients:

Champion a customer-centric approach, focusing on elevating the end-to-end customer journey.
Implement tools and methodologies to measure and improve customer satisfaction (e.g., NPS, mystery shopping programs).
Lead VIC programs, ensuring top-tier client engagement and retention at global level.
Collaborate with marketing and product teams to ensure a seamless brand experience.

Training & Development:

Deliver training programs for retail staff on operational procedures, product knowledge, sales techniques, and customer service excellence.
Foster a culture of continuous learning and improvement within the retail teams.
Work with HR teams and our training content creator as well as talent teams to ensure talent development and succession planning for key retail roles.

Cross-Functional Collaboration:

Work closely with Revenue Growth and commercial performance, CRM & Clienteling, SDP & VM teams as well as HR, IT and supply chain departments to ensure integrated and effective retail strategies.
Act as a liaison between corporate functions and retail operations to facilitate communication and alignment.

Retail Strategic Initiatives:

Lead and manage projects related to retail innovation, new store openings, store renovations, and technology implementations in line with the Richemont Roadmap.
Oversee the successful delivery of projects, ensuring alignment with business priorities and expected outcomes.

How will you experience success?

Bachelor’s or master’s Degree and a minimum of 8 years of related experience in Retail in the luxury or jewelry/watch industry.
Proven experience in developing and implementing retail strategies and best operational practices across multiple locations.
Strong understanding of luxury customer expectations and service standards.
Demonstrated ability to analyze data, identify trends, and translate insights into actionable strategies.
Excellent PM skills with a track record of successful execution.
Strong ability to lead, motivate, and influence cross-functional teams and stakeholders at all levels.
Excellent communication and interpersonal skills are needed with an emphasis on detail and organization, with the ability to handle multiple tasks simultaneously.
Proactive and solution-oriented approach to challenges.
Flexibility to travel.
Great hands-on mentality and implementation skills.
Fluency in English is required; proficiency in other languages relevant to Richemont's global presence (e.g., French, Italian,…) is a significant advantage.

What makes Panerai unique?

Join a dynamic Maison spirit that values and empowers your unique skills and contributions.
Thrive within enriching communities built on genuine care, continuous improvement, and efficient accountability.
Collaborate across borders and cultures, gaining invaluable international experience.
Embark on a fulfilling career journey within Panerai and across the Richemont Group.

Your journey with us

Our recruitment journey is designed to offer insight and enriching exchanges, grounded in transparency, respect and fairness.

The recruitment process includes conversations with the Hiring Manager, key business partners, and members of our executive teams.

Would you like to be a modern hero? Connect with us

Candidati adesso

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department head offerte - genève, ge

Head of Retail Excellence

Head, Spanish Translation Section

Internal communications specialist - 9-month temporary contract

Capacity and Skills Development Officer

User Events Assistant

Senior Client Support Assistant (three posts)

Client Advisor (two posts)

PCT Digital Services Outreach Officer

Assistant Client Advisor (three posts)

Executive Assistant - LE4 - DFAT - Geneva

Executive Assistant, Legal and Governance Department

Physical Security Officer Intrusion and Surveillance (80-100%)

Principal Client Advisor

Reconciliations specialist (7 months mission)

Unit Head (Global Health Cluster)

(Senior) HR Business Partner (all genders)

Account Manager, Intermediaries, Geneva, 100% (f/m/d)

Financial Controller - F1 Financial Regulations

Head of Securities Transfer

Business Process Manager

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di department head nella seguente località: genève, ge

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