20 annunci per il ruolo di it support - lausanne, vd (recruiting in corso)

L1 Support Technician (m/f/x)
Ekkiden —Losanna, VD
- 100%
- Nessuna esperienza richiesta
- Inglese
- Capacità di comunicazione
Candidatura rapida
Technicien Support Helpdesk
EYRA Group —Renens, VD
- 100%
- Servizio clienti
- Inglese
- Microsoft Office
IT System Administrator
Distalmotion SA —Epalinges, VD
- 100%
- Gestionale
- Inglese
- Windows
Candidatura rapida
IT Systems Administrator & Software Developer
emploi.epfl.ch —Losanna, VD
- Remoto
- Gestionale
- Inglese
- Windows
Administrateur poste de travail Windows
Assura —Losanna, VD
- 100%
- Windows
Lab Data Technology Specialist - Nestlé Research
Nestlé —Losanna, VD
- 100%
- Gestionale
- Esperienza di laboratorio
- Inglese
- Congedo parentale
- Convenzioni aziendali
IT Operations Specialist
Patrimonium —Losanna, VD
- Informatique
- Inglese
- Bachelor
Learning Support Assistants
Nord Anglia Education —Aubonne, VD
- Inglese
- Bachelor
- IT
L2 Solutions Engineer (m/f/x)
Ekkiden —Losanna, VD
- 100%
- Inglese
- Capacità di comunicazione
Candidatura rapida
Informaticien·ne/Chef·fe de projet ICT
Fondation du Levant —Losanna, VD
- Part-time
- Bachelor
- SharePoint
- Ospedale di giorno
- Lavoro da casa
Ingénieur ou Ingénieure Système Windows
Assura —Losanna, VD
- 100%
- Inglese
- Windows
Lab Operations Associate
Adaptyv —Losanna, VD
- 100%
- Esperienza di laboratorio
- Inglese
- Ricerca
Technicienne / technicien support mac / apple
Meanquest —Losanna, VD
- 100%
- Capacità di comunicazione
Candidatura rapida
Customer Service Executive
IWG —Losanna, VD
- Inglese
- Microsoft Office
- Capacità di comunicazione
Aide comptable à 50%
Meanquest —Ecublens, VD
- Microsoft Excel
- Microsoft Office
- Contabilità
Candidatura rapida
Expert Technique Microsoft 365 (h/f/x) - 80-100%
Vaudoise Assurances —Losanna, VD
- Part-time
- Capacità di scrittura
- Inglese
- Bachelor
Candidatura rapida
Data Centre Specialist,
Axiom Technologies —Aubonne, VD
- Part-time
- Bachelor
- Reti informatiche
- Capacità di comunicazione
Business Analyst Atlassian (h/f/x) 80-100%
Vaudoise Assurances —Losanna, VD
- Part-time
- Capacità di scrittura
- Inglese
- Bachelor
Candidatura rapida
Coffee Automation Digital Engineer
Nestlé —Orbe, VD
- 100%
- Inglese
- Master
- Project management
2 giorni
Data Engineer
TRM International —Losanna, VD
- CHF 87’000 - CHF 163’500 all'anno
- 100%
- Inglese
- Master
- SQL
Candidatura rapida
13 giorni

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: lausanne, vd

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L1 Support Technician (m/f/x)

Ekkiden -
Losanna, VD

Candidatura rapida

Dettagli della posizione

100%

Qualifiche

Nessuna esperienza richiesta
Inglese
Capacità di comunicazione

Descrizione completa della posizione

Ekkiden is an international consulting group founded in 2019, bringing together an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects across IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs in France, Switzerland, Spain, and Germany .

The Role:

We are looking for an L1 Support Technician to join a technical support environment and act as the first point of contact for incoming client incidents and requests.

This is a front-line technical support role focused on responsiveness, accurate ticket handling, and reliable execution of established support procedures. You will acknowledge, assess, classify, and resolve common issues using existing runbooks, while ensuring that more complex cases are escalated efficiently to the appropriate technical teams.

This position is particularly suited to someone who enjoys structured troubleshooting, client interaction, and working in an environment where service quality and SLA compliance are key.

Responsibilities:

Act as the first point of contact for incoming technical support tickets.
Acknowledge requests in line with defined SLAs.
Triage, classify, and prioritize incidents accurately.
Resolve common technical issues by following established runbooks and procedures.
Review logs, monitoring dashboards, and system information to support initial diagnosis.
Document actions and findings clearly within the ticketing system.
Escalate incidents that require deeper technical expertise to the appropriate support or engineering teams.
Keep clients informed with clear, professional, and timely communication.
Ensure reliable follow-up and contribute to a high-quality support experience

What We’re Looking For:

Previous experience in a helpdesk, NOC, service desk, or technical support environment is an advantage; motivated entry-level profiles may also be considered.
Junior to mid-level profile.
Comfortable working with ticketing systems, monitoring dashboards, and technical logs .
Able to follow technical runbooks and established processes accurately.
Strong written communication skills and a client-oriented mindset.
Able to remain calm, structured, and clear when handling incidents or time-sensitive requests.
Fluent English.
Reliable, detail-oriented, and highly conscious of SLAs and service quality.

Please note: This is primarily a technical support/technician position rather than a software engineering role. Programming experience is not required.

What We Offer:

Join us at the right time to carve out your place within a fast-growing organization Diverse projects in a challenging environment, allowing you to make a real impact on the business The opportunity to work autonomously and proactively, growing together as a team
✨ A career path tailored to your personality, both in terms of role and location Continuous, high-standard training to unlock your full potential A performance-driven culture with attractive performance bonuses
❤️ Comprehensive health insurance (GEREP) and meal vouchers (Swile card)

What does the recruitment process look like at Ekkiden?

At Ekkiden, we are committed to delivering a positive experience for every candidate.

Initial contact: Our recruitment team will get in touch with you to discuss your motivations and expectations.

Interviews: You will attend one or two interviews with our Business Managers, depending on the role you are applying for.

Client meeting: Finally, you will have the opportunity to meet the client.

While this is our standard recruitment process, we may adapt it depending on specific circumstances.

You can also discover all our job opportunities on our website
https://jobs.ekkiden.com/

Candidatura rapida

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Technicienne / technicien support mac / apple

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Business Analyst Atlassian (h/f/x) 80-100%

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: lausanne, vd

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