Within Swiss Markets IT team, this role ensures the stability, quality, and continuous improvement of e‑Commerce, Retail, CRM and Digital solutions for the Region (Switzerland, India, Brazil, Mexico, LATAM).
The position has a strong Run, Support and Quality orientation, with significant responsibility on testing, coordination, incident and bug management, while also covering small to medium functional projects and evolutions in close collaboration with Business teams, Global IT, Markets, European IT and external partners.
The role sits at the crossroads of support, quality assurance, and project management and delivery, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem.
Key e-Commerce applications are SAP HYBRIS (e-Ccommerce Backoffice, migration planned), Adyen (PSP), Kibana/ELK (Monitoring), Commerce Tools (new eCommerce engine) and all systems linked to order fulfillment management.
Major Retail applications in the scope of this position are the ORACLE POS (ORION program), the Clienteling app (My Boutique App), the CRM ecosystem (around the Pioneer solution), Adyen, the after-sales solution (ACET), the traffic counting solutions (Tallyfi, Prodco), RFID, InChanel, MyInventory App, OAB solutions etc.
Guarantee the availability, performance, and quality of e‑Commerce, Boutique POS, Digital applications, CRM platforms and related services (web, OMS, payment, client services).
Coordinate run activities, incident management, and root cause analyses with global, regional, and local IT teams.
Support, Testing & Validation
Jointly define, plan, and coordinate testing activities (SIT, UAT, regression, non‑regression) for run topics and projects.
Ensure, together with Digital and Division teams, proper coverage of functional, integration, and end‑to‑end tests.
This role is a central pillar of e‑Commerce, Retail, Digital and CRM application reliability and quality within the Swiss Markets. It offers a balanced position between operational excellence and project contribution, in a complex and international luxury environment, with progressive evolution opportunities based on expertise and performance.
Position based in Geneva , Switzerland
Permanent contract, starting ASAP
