The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.
Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).
RESPONSIBILITIES
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Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
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Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
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Especially on modules CSM, SPM and ITAM
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Participate in gathering business and technical requirements and in implementation documentation
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Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
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Develop test cases
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Promote best practices
EXPERIENCE / SKILLS
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At least 4 years of experience with ServiceNow
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Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
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Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications
Platform Administration
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Performance monitoring and issue mitigation
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User, group, and role management
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Upgrades, etc.
Technical Skills
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Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python
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Experience integrating third-party tools using REST and SOAP
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Experience with LDAP integration, Mid-servers, etc.
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Familiarity with Agile/Scrum methodology
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ITILv3 certification is preferred
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ServiceNow Administrator and Implementation Specialist certifications are required
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Any additional ServiceNow certification is a plus
EDUCATION / LANGUAGE
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BA/BS in Computer Science or Information Technology
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Excellent written and spoken English and French
OTHER SKILLS
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Excellent communication skills
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Strong analytical, problem-solving, and troubleshooting skills
