COMPANY OVERVIEW
Origin Aesthetics AG is a start-up distribution company focused on providing premium device, injectable, and topical solutions to dermatologists, plastic surgeons, aesthetic providers, and other medical professionals in Switzerland.
ROLE OVERVIEW
Origin Aesthetics is seeking the founding member of its service team to manage the health of a large device base. This is a perfect role for someone who wants a start-up experience and is eager to grow with a new organization.
ACCOUNTABILITIES
- Maintain 98%+ uptime commitments to existing installed base
- Ensure 98%+ inventory accuracy during cycle counts
- Provide excellent customer service through every interaction
- Support an AI-first organization by adhering to data recording guidelines
- Champion improvements in service level to benefit the customer experience
RESPONSIBILITIES
Device Servicing & Repair
- Diagnose faults and select correct parts for every repair
- Perform initial commissioning and final installations on newly sold devices
- Respond to field repair calls same or next day per contract agreements
- Adhere to preventative maintenance schedule
- Maintain and calibrate all service tools to manufacturer specifications
- Stay current on all supplier service requirements
Trunk Stock Management
- Maintain trunk stock at defined levels
- Conduct weekly cycle counts
- Know exactly what is in the van — replenish proactively, never reactively
- Return unused parts to central office stock
Parts Ordering Support
- Support placing part orders with suppliers
- Follow up on every open order to ensure timely delivery
- Escalate delays before they create an uptime risk
Customer Communication & Compliance
- Communicate directly with clinic staff and physicians throughout every service visit
- Obtain a signed customer checkout form on completion of every job — no exceptions
- Log every interaction, repair, and part movement in the service CRM same day
- Log required interactions in supplier CRM as required
Commercial Support
- Support the sales team during device demonstrations and new installations
- Prepare service quotes for billable work
- Confirm payment before dispatching parts or scheduling billable visits
- Proactively flag service contract renewal opportunities and upsell signals
Technical Standards
- Train on every new product before it enters the Swiss market
- Follow all supplier service procedures
- Validate SOPs against real field experience and flag gaps
REQUIREMENTS
- 1–5+ years of field service experience in optics or electronics, or recent graduate of a related technical program
- Willing to travel throughout Switzerland daily, sometimes overnight
- Willing to occasionally support congresses, workshops, and trainings on weekends
- Fluent in German or French; English proficiency a plus
- Demonstrated fluency with CRM and basic AI tools
Pay: CHF80’000.00 - CHF100’000.00 per year
Benefits:
Language:
- French (Preferred)
- English (Preferred)
- German (Preferred)
License/Certification:
- Work Authorization in Switzerland (Preferred)
Work Location: Hybrid remote in 8006 Zürich, ZH
