Location: Switzerland | Full-Time
Department: AfterSales
Reports to: Head of AfterSales in Switzerland
We are searching for an AfterSales Area Manager to join our Swiss operations and become part of our forthcoming growth.
Your Responsibilities:
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Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.
- Monitor and improve service quality, customer satisfaction, and operational efficiency.
- Ensure compliance with company aftersales standards, processes, and KPIs.
- Analyze market and dealer performance data to identify opportunities for improvement and growth.
- Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
- Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
- Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
- Report market trends, competitor activity, and customer insights to internal stakeholders.
- Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.
Your Profile:
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At least 5 years of experience in Automotive After Sales experience in Switzerland.
- Academic Degree with specialization in engineering or similar business area.
- Strong knowledge of workshop processes, warranty, and parts operations.
- Excellent analytical, problem-solving, and communication skills.
- Fluent in English and German, French and Italian will be considered an asset.
- Ability to work independently and travel frequently within Switzerland.
- Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.
What We Offer
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A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.
- Opportunities for professional growth and development within a global organization.
- Competitive salary and benefits package.
- The chance to contribute to a greener future through impactful marketing initiatives.
BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.
