Santhera Pharmaceuticals is a Swiss specialty pharmaceutical company focused
on medical science and the development and commercialization of innovative
pharmaceutical products for the treatment of rare neuromuscular diseases with
high unmet medical need. For further information, please visit the company's
website www.santhera.com
Come and join our team to contribute to providing treatment options for patients with rare diseases that have a severe
impact on the lives of affected children and adults. You can make a difference as:
IT Operations Manager 80-100%
Location: Pratteln, Switzerland (Hybrid)
Scope of Work
The IT Operations Manager is responsible for the management, coordination, and continuous improvement of
Santhera’s IT environment, with a strong focus on Microsoft 365, IT infrastructure, AI capability enablement,
cybersecurity, etc. The role supports the implementation of technology initiatives, ensures stable and secure IT
operations, collaborates with external IT service partners, and contributes to the evaluation and safe adoption of AI
tools, automation, and digital solutions across the company.
Key Responsibilities
IT Strategy, Governance & AI Enablement
- Contribute or lead to IT strategy execution and support system governance activities in alignment with
business needs, regulatory expectations, and operational priorities.
- Support Santhera’s AI enablement framework, helping ensure the safe and compliant adoption of AI tools
(including Microsoft Copilot and other AI applications)
- Assist in establishing and maintaining guidelines for IT systems (IT SOPs, work instructions, system
documentation, change controls, and qualification records)
- Monitor emerging technologies and provide input on network, cybersecurity and cloud-based improvements
Microsoft 365 Platform Management
- Manage the Microsoft 365 environment to ensure availability, secure configuration, and efficient operation
of collaboration and productivity services.
- Support administration of Entra ID, identity lifecycle processes, access policies, and compliance
configurations.
- Contribute to Intune device management, including configuration, compliance settings, and secure
deployment processes.
IT Infrastructure & Operations
- Support end-to-end IT operations to maintain reliable, secure, and compliant functioning of IT systems.
- Handle incident management, escalations, and troubleshooting for 2nd/3rd-level technical issues.
- Manage hardware/software procurement, asset lifecycle activities, and user access processes.
- Document IT operational performance and support reporting of system status, risks, and improvements.
