End User Services (EUS) Specialist
Zurich based (Switzerland)
Onsite – 5 days a week at Customer site
12-month Fixed Term Employment
We are looking for a customer‑focused End User Services (EUS) Specialist to deliver high‑quality, hands‑on IT support across the organisation. This role is central to ensuring a seamless employee technology experience, combining technical expertise, service excellence, and continuous improvement.
You will support end‑user devices, manage incidents and service requests, provide VIP and on‑site Tech Bar support, and collaborate closely with wider IT teams to keep our workplace technology secure, reliable, and efficient.
The Role:
- Provide Level 1 & 2 support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
- Own IMACD and device lifecycle management, including provisioning, upgrades, asset tracking, and secure disposal.
- Deliver high‑touch / VIP support, including Tech Bar and walk‑in services.
- Resolve incidents and service requests within SLAs, supporting critical incidents and root‑cause analysis when required.
- Install, configure, and troubleshoot Microsoft 365, Windows/macOS, VPN, endpoint security, and A/V solutions.
- Contribute to automation and continual service improvement, reducing manual effort and enhancing user experience.
- Support joiner, mover, leaver (JML) activities and ensure compliance with security and access policies.
- Maintain knowledge articles, SOPs, and service reporting.
What you will bring:
- Minimum of 5 years’ experience in End User Computing, Desktop Support, or IT Service Desk roles.
- Strong hands‑on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune / SCCM.
- Experience with ITSM tools (ServiceNow, Remedy, or similar) and ITIL‑based processes.
- Exposure to A/V and hybrid meeting technologies (Teams, Zoom, Webex).
- Strong communication skills with a clear customer‑first mindset.
Desirable:
- ITIL Foundation, Microsoft Modern Desktop, CompTIA A+/Network+
- Scripting or automation exposure (PowerShell, Python)
Hurry & apply for a more detailed conversation with our Team!
#UST
end user computing,it support,standard operating procedures,endpoint security tools,cross functional,
