Who we are:
Hermès Switzerland and Central Europe is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 200 employees, from our Headquarters in Geneva and across ten stores in Switzerland, Poland and Czech Republic.
Hermès, a great place to work: close relationships, humility and a thirst for team success make us unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge. Our DNA is built on of People, Passion, Personality and of course, our wonderful Products.
This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.
Context, Mission & Responsibilities:
As an Area Manager, you report to and collaborate with the Retail Director to create and transmit an ambitious and coherent retail vision in our stores. You manage and lead with efficiency a network of 6 stores: Basel, Crans Montana, Gstaad, Lausanne, Lugano and Saint Moritz.
The role of the Retail Manager is to support Store Managers in defining their store's strategy and in executing their objectives, ensuring a transversal area approach through the creation of synergies and sharing of best practices in all aspects. You lead the Store managers to achieve their goals in terms of business results, product sales through, customer experience and talent development.
Drive Business Performance:
You are responsible for achieving the turnover of your area ensuring a good balance between resources and objectives.
- Performance: you manage the various performance indicators of your stores (annual and monthly turnover objectives, KPIs, operational & financial indicators...)
- Retail operational efficiency: you drive continuous improvement on the organization of the floor and the productivity of the back of house. You ensure most efficient team organization of the store and you support logistical improvements in collaboration with the Retail Operations Manager.
Product Offer: In collaboration with the product merchandising team, you ensure the quality and relevance of the product offer in store (as well as its presentation), and its renewal (via relevant purchases, stock management and transfers).
Animate Client Service Excellence:
Implement Commercial Strategy:
People Management:
Operational Management:
- You lead the establishment of the stores’ maintenance projects and together with the Retail Operations Manager you ensure proper handling of maintenance/renovation issues and budgets
- In collaboration with the Retail Operations Manager, you coordinate the roll-out of central projects,
- You make sure that operational and internal control procedures are followed in all stores,
After Sales: Support Store Managers in dealing with major client complaints.
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Performance criteria:
- Achievement of quantitative and qualitative objectives
- Proactivity in the vision of the Swiss stores as well as reactivity in operational problems
- Performing and competent teams across your stores
- Proximity to the stores in your area and understanding of local specificities
- Relevance and measurable performance of commercial actions implemented
Relevance and quality of the monitoring of store managers' action plans
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Profile we are looking for should possess:
