Reservation Agent (H/F)

MRH-Zermatt SA
Zermatt, VS

Candidati adesso

Dettagli della posizione

100%

Qualifiche

Francese
Inglese
Capacità di comunicazione
Tedesco

Descrizione completa della posizione

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

For our central reservations office, we are looking for a motivated Reservation Agent (m/f) to join us on a permanent contract, starting immediately!

Receive and process booking requests via phone, email, online platforms, or in-person.
Confirm availability, room types, and special requests.
Enter reservations accurately into the hotel management system.
Respond promptly and courteously to inquiries about rates, facilities, and services.
Provide personalized recommendations to enhance the guest experience.
Follow up with guests before arrival to confirm bookings or special requirements.
Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue.
Suggest special promotions or loyalty programs tailored to the guest.
Communicate guest preferences and special requests to housekeeping, concierge, and F&B teams.
Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes.
Address and resolve booking issues, discrepancies, or complaints.
Correspondence in German, English, and French
Maintaining and updating guest profiles

Professional experience in a similar establishment in Switzerland and/or abroad
Good verbal and written communication skills in German, English, and French
Team spirit, flexibility, resilience, and a strong sense of responsibility
Ability to stay organized and efficient even in busy or stressful situations

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-renowned resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

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