Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
As a member of Global Customer Support, you will support on-market products, perform advanced second-level troubleshooting, and provide guidance to junior members of the team on troubleshooting techniques and second-level inquiries. You work consistently with cross-functional teams. You lead team members and participate in and/or leads design reviews, and provide direction to junior members of the team on all elements of the project Charter in establishing service requirements on development projects. You create and updates documentation and curriculum, and conduct training for internal personnel. You serves as a technical expert on product(s) and you work on complex projects requiring broad knowledge of products and systems.
The Opportunity:
- Provides on-market support by independently addressing complex Level 2 submissions, applying advanced knowledge of hardware repair and networking principles.
- Updates service manuals, obsoletes outdated documentation, and ensures all published materials are current and accurate.
- Leads design review teams, providing service perspectives and approving design change content while creating necessary deliverables.
- Develops and revises training curricula, delivers training to various groups, and conducts audits to ensure training quality. Responsible for certifying trainers.
- Creates service requirements for development projects, advocates for functional goals, and collaborates with teams to solve complex problems.
- Produces service documentation for internal and external training before Launch Decision and for existing products as needed.
- Utilizes project management fundamentals to ensure timely and quality completion of projects, while representing GCS in relevant meetings and fulfilling additional duties as assigned.
Who you are
- Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience. 4 years of progressive experience, with 3 years of specific experience with industry or diagnostics
- 5 years of relevant technical support experience in customer-facing roles, including troubleshooting, training, and working with electromechanical devices.
- Practical experience with Linux commands and navigating log files using the command line interface (CLI).
- Ability to read and understand electrical, mechanical, and assembly drawings, schematics, and service manuals, as well as technical notifications and communications.
- Proficient in using test equipment such as digital multimeters and calibrated gauges, along with hand tools like screwdrivers and wrenches.
- Experience with sequencing instruments and NGS technologies, demonstrating knowledge of sample preparation workflows and Molecular Biology/Biochemistry concepts.
- Possesses good communication, organizational, logical thinking, and presentation skills. Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge.
- Strong communication, organizational, and logical thinking skills, with the ability to work independently and interact effectively with cross-functional teams while embodying Roche’s cultural beliefs
Travel and Location Requirements: Rotkreuz, CH, Travel time: 30% international.
We are looking forward to receiving your application.
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
