Mandarin Oriental, Geneva is looking for a Host/ess to join our SACHI team.
Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a Fan of the Exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.
About the Job
Based at Mandarin Oriental, Geneva, within the SACHI Department, the Host/ess is responsible to welcome customers who come to eat in a courteous and efficient manner and to optimise the restaurant's activity by taking as many bookings as possible, either by telephone or in person, in accordance with established procedures. The Host/ess reports directly to the Restaurant Manager.
Here is a non-exhaustive list of tasks related to these responsibilities:
Before service:
Have a thorough knowledge of the floor plan and the layout of our best tables.
Ensure that there are enough Wi-Fi cards for our customers during service.
Ensure the cloakroom is clean and tidy, ready for service.
Ensure welcome candles are changed and lit.
During service:
Greet customers warmly and with a smile, take their coats and show them to their table, pulling out their chairs and wishing them a pleasant meal.
Memorise customers' faces and table numbers for when they leave.
When everyone has arrived, the hostess helps to tidy up the restaurant as much as possible with the front-of-house team, while ensuring that customers are seen off at the entrance and given their coats back.
To ensure quality service, the hostess must:
Be thoroughly familiar with the style of cuisine, including the name of the chef and his other restaurants around the world.
Pass on all information concerning customer comments to the restaurant manager.
Anticipate every customer request.
Be able to welcome and seat guests according to the reservation plan and make last-minute changes.
Be able to collect guests' coats from the cloakroom and return them upon departure.
Demonstrate interpersonal skills (interpersonal skills) to build customer loyalty.
Welcome and serve guests in accordance with the hospitality principles of a 5-star hotel, respecting the expectations of the Mandarin Oriental Group and Swiss Deluxe.
Handle guest complaints in accordance with the LQE procedure and refer complaints and all guest comments to management.
Adhere to and apply the Mandarin Oriental principles set out in ‘Our Commitments’.
As Host/ess we expect from you:
A passion for service and attention to detail.
Minimum 2 years' experience in a similar position
Previous service experience in a luxury hotel or fine dining environment preferred.
Team spirit, curiosity, and a desire to learn and grow.
Good communication skills and a flexible attitude.
Fluency in English and French, another European language is a plus.
A valid Swiss work permit or EU passport.
Our Commitment to You
Learning & Development – Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive.
MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.
Health & Colleague Wellness – Finding the right work-life balance is essential.
Your wellbeing matters to us — that’s why we offer health benefits and wellness programmes globally.
Local Benefits at Mandarin Oriental, Geneva
A competitive salary and benefits package in line with the Swiss luxury hospitality market.
Daily meals provided at our staff restaurant.
Uniform provided and maintained by the hotel.
We’re Fans. Are you?
