20 annunci per il ruolo di help desk - genève, ge (recruiting in corso)

Help Desk Officer - 1st level of support
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CA Indosuez Wealth (Group) —Ginevra, GE
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- 100%
- Capacità di scrittura
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Intern – Machine Learning, Data Science & Software Development
TotalEnergies —Ginevra, GE
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Investment Analyst (Inflation)
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Trafigura —Ginevra, GE
- 100%
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SYZ GROUP —Ginevra, GE
- Gestionale
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SENIOR LEGAL OFFICER (TJO), P5
United Nations —Ginevra, GE
- Inglese
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Science-Policy Visiting Fellow - Emerging tech and verification processes (BWC/UNODA/UNIDIR)
United Nations University —Ginevra, GE
- CHF 5’500 al mese
- 100%
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Procurement Analyst Intern
TotalEnergies —Ginevra, GE
- Microsoft Excel
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- Master
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Deutsche Bank —Ginevra, GE
- 100%
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TotalEnergies —Ginevra, GE
- Microsoft Excel
- Capacità di scrittura
- Inglese
VIE - Assistant Chef de Projet « Organisation & Process » H/F
Indosuez Wealth Management —Ginevra, GE
- Microsoft Excel
- Inglese
- Microsoft Office
Science-Policy Visiting Fellow - Data Governance CSTD
United Nations University —Ginevra, GE
- CHF 5’500 al mese
- 100%
- Dottorato
- Inglese
- Ricerca
7 giorni

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di help desk nella seguente località: genève, ge

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Help Desk Officer - 1st level of support

UNION BANCAIRE PRIVÉE, UBP SA
Ginevra, GE

Candidati adesso

Dettagli della posizione

100% | Orario di lavoro: 90-100%

Qualifiche

Jira
Francese
ITIL Foundation
Gestionale
Servizio clienti
iOS
Inglese
Windows
Microsoft Office
Remote access software
Attestato federale di capacità
Capacità di comunicazione
Maturità professionale

Descrizione completa della posizione

Mission
Based in our main office in Geneva, you will join the Global Service Desk team, providing first-line support to approximately 3,000 Union Bancaire Privée (UBP) colleagues worldwide.

Main responsibilities

Answer to the Global Service Desk phone line for all UBP users worldwide.
Manage emails sent to Global Service Desk.
Manage workload from our self-ticketing tool.
Provide remote assistance to users and try to resolve the problem on first call.
Create incidents with clear and explicit information and assign to level 2 teams if necessary.
Knowledge documentation and procedures updates.

Your Profile

Help Desk Institute Certification (CFC) or equivalent.
A first successful experience in a Help Desk service is mandatory.
Microsoft Operating System Certification(s) will be an asset.
ITIL Foundation Certification will be an asset.
Expertise in Microsoft Windows 11 and Microsoft 365 (Office 365)
Experience with Citrix and VDI environments and with Remote Access connection (RSA Secure ID, Citrix Workspace).
Knowledge of, Active Directory, GPO, SCCM, Networking.
Knowledge on Mobility: iOS and iPhone, iPad.
JIRA service management tool knowledge.

Competencies

Excellent analytical thinking and problem-solving skills.
Excellent oral and written communication skills.
Highly customer service oriented.
Priority setting, multitask ability.
Team player willing to take ownership.

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives

Candidati adesso

Perfeziona la tua ricerca

help desk offerte - genève, ge

Help Desk Officer - 1st level of support

Desktop Support Engineer

Graduate Internship Opportunity - Nyon

Technical Officer

VIE - Assistant Chef de Projet « Organisation & Process » H/F

Trading Data Platform Support Engineer

Intern – Machine Learning, Data Science & Software Development

Graduate Internship Opportunity - Carbon Advisory

Investment Analyst (Inflation)

Stagiaire Superviseur Housekeeping

Fractional IT Manager

LNG Analyst

International Wealth Planner

SENIOR LEGAL OFFICER (TJO), P5

Science-Policy Visiting Fellow - Emerging tech and verification processes (BWC/UNODA/UNIDIR)

Procurement Analyst Intern

Relationship Manager, Director (Mexico)

Overheads Accountant Intern

VIE - Assistant Chef de Projet « Organisation & Process » H/F

Science-Policy Visiting Fellow - Data Governance CSTD

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di help desk nella seguente località: genève, ge

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