18 annunci per il ruolo di data specialist - luzern, lu (recruiting in corso)

Customer Care Specialist Switzerland
BYD Europe —Zugo, ZG
- 100%
- Parzialmente remoto
- Bachelor
- Capacità di comunicazione
4 giorni
ILS Specialist
Pilatus Aircraft Ltd —Stans, NW
- 100%
- Inglese
- Microsoft Office
- Competenze analitiche
Financial Controller 100%
Sandvik —Luzern, LU
- 100%
- Microsoft Excel
- Inglese
- Master
3 giorni
Internal Sales Specialist HPE (m/w/d)
TD Synnex —Rotkreuz, ZG
- 100%
- Inglese
- Microsoft Office
Prinicipal - Industry Advisory
Genpact Onsite Services - Switzerland Branch —Zugo, ZG
- 100%
- Remoto
- PMP
- Inglese
- Master
Candidatura rapida
1 giorno
Spare Parts Specialist in Switzerland
BYD Europe —Zugo, ZG
- Microsoft Excel
- Microsoft Outlook
- Inglese
4 giorni
Paid Marketing Specialist / Digital Marketing Specialist (Remote)
MediaGroup Worldwide —Baar, ZG
- 100%
- Remoto
- Inglese
- Competenze analitiche
- Capacità di comunicazione
Candidatura rapida
Senior Product and Reporting Specialist - Client Content Evergreens
Partners Group —Baar, ZG
- Microsoft Excel
- Inglese
- SQL
11 giorni
Senior Digital Analytics Specialist
V-Zug AG —Zugo, ZG
- 100%
- Remoto
- Inglese
- SQL
- Python
- Lavoro da casa
5 giorni
HR & Office Generalist
Landis+Gyr —Cham, ZG
- Inglese
- Microsoft Office
- Risorse umane
12 giorni
Paid Marketing Specialist - Freelance APAC
MediaGroup Worldwide —Baar, ZG
- Remoto
- Microsoft Outlook
- Inglese
Candidatura rapida
11 giorni
Specialist AutoPart (m/w/d) 80-100%
AMAG Group —Cham, ZG
- Part-time
- Microsoft Excel
- Ohne Hochschulabschluss
Associate Director - Industry Advisory 3
Genpact Onsite Services - Switzerland Branch —Zugo, ZG
- 100%
- Remoto
- PMP
- Inglese
- Master
Candidatura rapida
8 giorni
HRBP in Switzerland
BYD Europe —Zugo, ZG
- Competenze analitiche
- Bachelor
- Risorse umane
4 giorni
GBTS System Engineer - Flight Physics Specialist
Pilatus Aircraft Ltd —Stans, NW
- 100%
- Inglese
- Master
- C++
Associate Director, Global Regulatory Strategy (GRS) (m/f/d)
GlaxoSmithKline —Baar, ZG
- 100%
- Dottorato
- Capacità di scrittura
- Bachelor
Cluster Reservations Agent (m/w/d)
Mandarin Oriental Palace —Luzern, LU
- 100%
- Inglese
- Master
- Competenze organizzative
Cluster Reservations Agent (m/w/d)
Mandarin Oriental Hotel Group —Luzern, LU
- Inglese
- Master
- Competenze organizzative

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Customer Care Specialist Switzerland

BYD Europe -
Zugo, ZG

Candidati adesso

Dettagli della posizione

100%
4 giorni fa

Qualifiche

Bachelor
Capacità di comunicazione

Descrizione completa della posizione

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Candidati adesso

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data specialist offerte - luzern, lu

Customer Care Specialist Switzerland

ILS Specialist

Financial Controller 100%

Internal Sales Specialist HPE (m/w/d)

Prinicipal - Industry Advisory

Spare Parts Specialist in Switzerland

Paid Marketing Specialist / Digital Marketing Specialist (Remote)

Senior Product and Reporting Specialist - Client Content Evergreens

Senior Digital Analytics Specialist

HR & Office Generalist

Paid Marketing Specialist - Freelance APAC

Specialist AutoPart (m/w/d) 80-100%

Associate Director - Industry Advisory 3

HRBP in Switzerland

GBTS System Engineer - Flight Physics Specialist

Associate Director, Global Regulatory Strategy (GRS) (m/f/d)

Cluster Reservations Agent (m/w/d)

Cluster Reservations Agent (m/w/d)

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di data specialist nella seguente località: luzern, lu

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