20 annunci per il ruolo di specialist - baar, zg (recruiting in corso)

Customer Care Specialist Switzerland
BYD Europe —Zugo, ZG
- 100%
- Parzialmente remoto
- Bachelor
- Capacità di comunicazione
4 giorni
Credit Operations Specialist (f/m/d) | 80-100% | Hybrid working model | Zürich, Switzerland
SMG Swiss Marketplace Group AG Switzerland —Zurigo, ZH
- Parzialmente remoto
- Inglese
- Negoziazione
- Pendlerbeitrag
- Congedo parentale
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5 giorni
Communications Specialist
Kuehne+Nagel —Schindellegi, SZ
- Gestionale
- Capacità di scrittura
- Inglese
2 giorni
Process & Billing Specialist (f/m/d) | 100% | Hybrid working model | Zurich
SMG Swiss Marketplace Group AG Switzerland —Zurigo, ZH
- 100%
- Parzialmente remoto
- Software CRM
- Inglese
- Competenze analitiche
- Congedo parentale
Candidatura rapida
Spare Parts Specialist in Switzerland
BYD Europe —Zugo, ZG
- Microsoft Excel
- Microsoft Outlook
- Inglese
4 giorni
Product Support Specialist (all genders)
BSI Software AG —Baar, ZG
- 100%
- Inglese
Junior Specialist Content, Tech & Seller Quality Marketplace 50-100%
Media Markt Schweiz AG —Dietikon, ZH
- Part-time
- Inglese
- Lavoro da casa
Candidatura rapida
6 giorni
Freelance In Person Event Specialist - Zurich, Switzerland
Visit.org —Zurigo, ZH
- Weekend
- Servizio clienti
- Inglese
- Capacità di comunicazione
Candidatura rapida
Senior Product and Reporting Specialist - Client Content Evergreens
Partners Group —Baar, ZG
- Microsoft Excel
- Inglese
- SQL
11 giorni
Associate
Prophet —Zurigo, ZH
- Inglese
- IT
- Capacità di comunicazione
5 giorni
Team Lead and Transformation Specialist
Mettler-Toledo Technologies GmbH —Greifensee, ZH
- Inglese
- Parcheggio libero
- Convenzioni aziendali
Candidatura rapida
Change & Adoption Specialist 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.12.2026 with possible extension)
Julius Baer —Zurigo, ZH
- 100%
- Inglese
- Project management
- IT
14 giorni
Submission Specialist (80–100%)
Walder Wyss —Zurigo, ZH
- Part-time
- Remoto
- Inglese
- Microsoft Office
- Master
- Lavoro da casa
12 giorni
Communication Specialist
ETH Zürich —Zurigo, ZH
- Part-time
- Capacità di scrittura
- Inglese
External Workforce Sourcing Process Supporter 80% - 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.01.2027 with possible extension)
Julius Baer —Zurigo, ZH
- Microsoft Powerpoint
- Microsoft Excel
- Gestionale
9 giorni
BUSINESS CONSULTANT ZURICH
managementsolutions —Zurigo, ZH
- Competenze informatiche
Compliance Investigation – Fraud Prevention & Detection Specialist 80-100% (f/m/d)
Julius Baer —Zurigo, ZH
- Inglese
- Master
- Competenze analitiche
11 giorni
People Operations Specialist
Zühlke —Schlieren, ZH
- 100%
- Remoto
- Microsoft Excel
- Inglese
- Lavoro da casa
Cards Specialist 80-100% (m/w/d)
Media-Saturn Deutschland GmbH —Dietikon, ZH
- Part-time
- Competenze organizzative
- Lavoro da casa
Candidatura rapida
Prinicipal - Industry Advisory
Genpact Onsite Services - Switzerland Branch —Zugo, ZG
- 100%
- Remoto
- PMP
- Inglese
- Master
Candidatura rapida
1 giorno

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Customer Care Specialist Switzerland

BYD Europe -
Zugo, ZG

Candidati adesso

Dettagli della posizione

100%
4 giorni fa

Qualifiche

Bachelor
Capacità di comunicazione

Descrizione completa della posizione

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Candidati adesso

Perfeziona la tua ricerca

specialist offerte - baar, zg

Customer Care Specialist Switzerland

Credit Operations Specialist (f/m/d) | 80-100% | Hybrid working model | Zürich, Switzerland

Communications Specialist

Process & Billing Specialist (f/m/d) | 100% | Hybrid working model | Zurich

Spare Parts Specialist in Switzerland

Product Support Specialist (all genders)

Junior Specialist Content, Tech & Seller Quality Marketplace 50-100%

Freelance In Person Event Specialist - Zurich, Switzerland

Senior Product and Reporting Specialist - Client Content Evergreens

Associate

Team Lead and Transformation Specialist

Change & Adoption Specialist 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.12.2026 with possible extension)

Submission Specialist (80–100%)

Communication Specialist

External Workforce Sourcing Process Supporter 80% - 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.01.2027 with possible extension)

BUSINESS CONSULTANT ZURICH

Compliance Investigation – Fraud Prevention & Detection Specialist 80-100% (f/m/d)

People Operations Specialist

Cards Specialist 80-100% (m/w/d)

Prinicipal - Industry Advisory

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di specialist nella seguente località: baar, zg

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