20 annunci per il ruolo di al customer service - switzerland (recruiting in corso)

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich
SMG Swiss Marketplace Group AG Switzerland —Zurigo, ZH
- Parzialmente remoto
- Servizio clienti
- Inglese
- Capacità di comunicazione
- Congedo parentale
Candidatura rapida
Customer service - Junior
Danish Crown —Chiasso, TI
- 100%
- Inglese
Candidatura rapida
Sales & Client Experience
Gstaad Chocolate Shop —Gstaad, BE
- CHF 4’600 - CHF 4’700 al mese
- In presenza
- Capacità di comunicazione
Candidatura rapida
Junior Customer Success Manager
TICKETINO AG —Zurigo, ZH
- CHF 30’000 all'anno
- Master
- Bachelor
- Tirocinio formativo/stage
Candidatura rapida
3 giorni
Sales Advisor - Crans
Boggi Milano —Crans-Montana, VS
- Part-time
- Maturità liceale
Candidatura rapida
hotel night ambassador
citizenM —Zurigo, ZH
- CHF 2’583.45 al mese
- Part-time
- Inglese
Candidatura rapida
10 giorni
Addetto/-a Customer Service (100%)
Casinò Lugano SA —Lugano, TI
- 100%
- Remoto
- Microsoft Outlook
- Inglese
- Microsoft Office
Candidatura rapida
5 giorni
Sales Advisor - Geneva
Boggi Milano —Ginevra, GE
- 100%
- Maturità liceale
Candidatura rapida
Impiegato/a Customer Service
SMB Medical SA —Sant Antonino, TI
- 100%
- Microsoft Excel
- Inglese
- Microsoft Office
Candidatura rapida
Course Coordinator
Universität Basel —Basilea, BS
- 100%
- Servizio clienti
- Inglese
- Capacità di comunicazione
Customer Service Specialist - Riri Zippers
OSS_CH422_CH, Mendrisio —Mendrisio, TI
- Servizio clienti
- Inglese
- Competenze organizzative
Candidatura rapida
Customer Service Executive
International Workplace Group plc —Zugo, ZG
- 100%
- Inglese
- Microsoft Office
- Capacità di comunicazione
Customer Service Coordinator
SGS —Brügg, BE
- 100%
- Microsoft Outlook
- Inglese
- Microsoft Office
Candidatura rapida
Customer Care Specialist Switzerland
BYD Europe —Zugo, ZG
- 100%
- Parzialmente remoto
- Bachelor
- Capacità di comunicazione
5 giorni
Rental Service Agent
Indie Campers —Ginevra, GE
- Weekend
- Esperienza settore turistico alberghiero
- Servizio clienti
- Inglese
Candidatura rapida
Freelance In Person Event Specialist - Zurich, Switzerland
Visit.org —Zurigo, ZH
- Weekend
- Servizio clienti
- Inglese
- Capacità di comunicazione
Candidatura rapida
Customer Support & Product Management Roles
Bus2Alps AG —Interlaken, BE
- 100%
- Remoto
- Gestionale
Customer Service Excellence Representative
Jet Aviation —Basilea, BS
- Esperienza settore turistico alberghiero
- Spagnolo
- Inglese
2 giorni
Customer Service Representative (m/w/d)
Dexcom —Canton Lucerna
- 100%
- Remoto
- Inglese
- Lavoro da casa
- Supporto allo sviluppo professionale
Office & Workplace Experience Specialist
Blockstream —Lugano, TI
- 100%
- Esperienza settore turistico alberghiero
- Servizio clienti
- Inglese
Candidatura rapida

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di al customer service nella seguente località: switzerland

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Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

SMG Swiss Marketplace Group AG Switzerland
Zurigo, ZH

Candidatura rapida

Dettagli della posizione

Orario di lavoro: 90-100%

Benefit

Congedo parentale

Qualifiche

Francese
Servizio clienti
Inglese
Italiano
Capacità di comunicazione
Tedesco

Descrizione completa della posizione

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Your Mission

As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role allows you to drive quality and continuous improvement of operational workflows while enabling and supporting the support team while contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in (D/F/I/E), ensuring a professional and customer-oriented communication
Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics
Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes
Maintaining and evolving support guidelines, FAQs, and knowledge base content
Coaching and onboarding support agents, providing expert guidance on quality and complex cases

Your responsibilities will evolve as we grow.

Qualifications

What will you bring to the ride?

Several years of experience in Customer Support or Customer Service
Strong expertise in support processes, tools, and handling escalations
Excellent communication skills in German, French, and English, and good communication skills in Italian
High quality and service orientation with strong sense of ownership
Structured, solution-oriented mindset with the ability to work independently

Additional Information

What do we offer?

6 weeks of holidays per year (plus option to buy 10 extra)
40-hour work week with flexitime (capped at 45 hours)
Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
Gender-neutral pay and transparent career paths
An inclusive and innovative environment where your voice matters

Recruitment Process

We keep hiring simple and human:

Initial Screening Call
Meeting the Hiring Manager / Technical Assessment
Team Fit Meeting

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Candidatura rapida

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Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

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Sales Advisor - Crans

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Addetto/-a Customer Service (100%)

Sales Advisor - Geneva

Impiegato/a Customer Service

Course Coordinator

Customer Service Specialist - Riri Zippers

Customer Service Executive

Customer Service Coordinator

Customer Care Specialist Switzerland

Rental Service Agent

Freelance In Person Event Specialist - Zurich, Switzerland

Customer Support & Product Management Roles

Customer Service Excellence Representative

Customer Service Representative (m/w/d)

Office & Workplace Experience Specialist

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di al customer service nella seguente località: switzerland

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